Publicación:

Job satisfaction in the area of production in a metalworking company

Resumen

This study was carried out with the aim of identifying the factors that determine the job satisfaction of the production area in a metalworking company. The research was carried out using the holistic, mixed approach phrase; the inductive-deductive method was established. Initially, the population and sample was made up of 63 employees, and then 44 of them were selected, because the company was with a production load. The reporting units for the interview were the sales assistant, accounting assistant and the head of production. Sonia Palma's scale, consisting of 7 factors and 36 items, was applied as an instrument and the interview guide was used. It was designated, the Pareto diagram and the Atlas.ti8 for the collection and quantitative – qualitative analysis. From the above analysis, it was shown that the factors affecting job satisfaction are: the lack of teamwork, poor motivation and the inadequacy of the predisposition of the heads, for this reason, it is of great importance to give a solution because this impacts on the performance and productivity of the company. © 2020 Elsevier B.V., All rights reserved.